Millions of Americans are surprised by the high cost of home repairs every year.
Whether we are talking about relatively small issues (like broken down appliances, for example) or much larger problems – plumbing and electrical systems becoming compromised – this isn’t ever a small expense.
Combine that with the fact that homes are (for most of us) our largest financial obligation and taking on more debt to fix our property isn’t ever all that attractive.
Thankfully though, with the help of home warranties – like the ones available from Select Home Warranty – we don’t have to be blindsided by skyhigh costs for overly expensive repairs any longer.
Below we breakdown this home warranty company, a company headquartered out of New Jersey and a company that has a solid reputation in the industry. You’ll discover whether or not a warranty program from this organization is the right way to go, better understanding the plans and protection offers they provide as well as the pricing structure of their warranties, too!
Let’s dig right into it!
Quick History of Select Home Warranty
Headquartered out of New Jersey, Select Home Warranty is a business started in 2012.
A privately held organization, this company offers home warranty coverage programs to states all over the country with a handful of exceptions. Nevada, New York, Washington, and Wisconsin residents are not currently able to take advantage of coverage plans from Select Home Warranty.
Alex Winters is currently the CEO of the company, formerly the Vice President of Customer Service. The company itself has around 75 employees and reports and annual revenue of somewhere around $2.3 million. More accurate information and that is not available, however, given that the company is still 100% private.
Industry experts do believe that the company has a larger workforce than the 75 full-time employees, however. Select Home Warranty has been open about the fact that they work with a lot of third-party contractors in 46 states around the country.
At last count, they said that they worked with more than 10,000 contractors to furnish warranty programs to homeowners around the country – and it’s likely that this number has increased in just the last few years.
There are no current details regarding the amount of homeowners that they actually have signed up for their policies. Industry insiders believe this number to be north of 1 million, but it’s tough to get any concrete figures from a privately held company like this.
As far as the overall industry reputation of Select Home Warranty is concerned, all indications are quite positive. While the company is not yet accredited through the Better Business Bureau it does have a “B Rating” from the BBB.
Over the last eight years of business 2500+ complaints have been filed with BBB pertaining to Select Home Warranty, giving this organization a “trustworthiness rating” of 4.0 out of 5.0.
Detailed Breakdown of Coverage Options
Homeowners looking to protect themselves from costly repair projects in the future will want to make sure that the home warranty company that they sign up with is worth their hard earned money.
Coverage options are unique across all policies, even when you are working with a singular entity like Select Home Warranty. You’ll need to make sure that you selected the right plan (of which there are a variety of options to pick and choose from).
We dig a little bit deeper into the coverage options you will have available when you choose to move forward with Select Home Warranty for supplemental protection.
To kick things off, it’s important to understand that there are three distinct levels of coverage and protection you can choose when signing up with Select Home Warranty.
Bronze Care Coverage – The least expensive of all the coverage options available from this company. Homeowners that have relatively new properties or do not anticipate needing a lot of warranty work in the near future are encouraged to move forward with this package. This care plan protects eight different types of home appliances with an “umbrella” level of coverage and protection.
Gold Care Coverage – This is a slightly more expensive coverage plan than Bronze, offering a little bit more protection without a dramatic increase in price. This is something that homeowners wanting to protect whole home systems – plumbing systems, HVAC systems, electrical systems, etc. – are going to want to look into. This plan is really recommended for homeowners that have appliances under manufacturer warranty and want to protect home systems more than anything else.
Platinum Care Coverage – Think of this as “whole home” warranty protection. Combining the benefits of Bronze and Gold plans together, your home systems and your appliances are protected under this warranty. 17 different items are included in this level of comprehensive coverage, all of them clearly outlined on your plan before you sign on the dotted line.
Optional coverage is also available from the folks at Select Home Warranty.
You can add plans that protect pool and spa equipment, central vacuuming and central air equipment, lawn sprinkler systems, and a whole host of other “accessories” throughout your home. These individual plans allow you to take a more à la carte approach to covering your property than other companies are willing to.
All plans support up to eight additional coverage warranties, all of them available at their own unique additional price points.
One of the huge advantages of moving forward with Select Home Warranty is that they offer coverage against roof leakages at zero extra cost whatsoever. Ancillary roof warranty protection can be added as an optional coverage package, too – with three different levels of protection available to take advantage of.
Here’s a more detailed breakdown of what you’ll get covered depending on the plan you choose from Select Home Warranty:
Bronze Care Coverage
Protection for your:
- Washing machine
- Garbage disposal
- Refrigerator and freezer
- Oven and stove
- Cooktop services
- Microwave (built in and countertop)
Gold Care Coverage
Protection for your:
- Air conditioning and cooling systems
- Heating systems
- Plumbing systems
- Water heater technology
- All ductwork
- All electrical systems
And, as we highlighted earlier, the Platinum Care Coverage plan can be leveraged to take advantage of ALL of the coverages we broke down above.
Like a lot of companies in the home warranty business you can expect to pay a “service fee” with every claim you make. The service fee for Select Home Warranty is quite low, though. It sits at $75 per claim – significantly lower than the $100-$125 “industry-standard” that other companies in the space routinely charge.
Understanding the Fine Print Your Warranties
One of the most important things a homeowner can do before signing on the dotted line and agreeing to take advantage of warranty protection is to read every word of their agreement.
You need to be sure that you are getting the exact level of coverage and protection you expect. You need to be sure that all of the things you’re hoping to are going to be covered completely. You also need to be sure that anything you’ve been promised will be a part of your warranty plan is included in your written agreement.
Too often people are a little “bamboozled” into signing on the dotted line for a home warranty plan they thought was going to be all inclusive but is pretty lacking when they need to use the coverage they’ve been paying for.
You can avoid that by diving deeper into the fine print of your Select Home Warranty coverage package before you agree to any terms and certainly before you sign your contract.
Some of the details you will want to be aware of include, but are not limited to:
- Your home warranty plan goes into effect 30 days after you have signed your contract and made your first payment. This is faster than the industry average and a big bonus for Select Home Warranty clients
- Your refund upon cancellation will be processed within 30 days of you initiating the cancellation, again faster than the industry standard. There is a cancellation fee of $75, though, if you terminate before your contract is finished. This is a little higher than what you can expect to pay with other companies
- Your Select Home Warranty plan will automatically renew at the end of 12 months unless you expressly tell the company otherwise. This is pretty industry-standard (similar to how 92% of the home warranty business works, according to industry insiders) and something you want to plan ahead for
- If you want to cancel your automatic renewal you’ll have to give 30 days notice. A lot of companies in the space require 60 days or even 90 days of notice, so it’s nice to be able to cancel your Select Home Warranty with little advanced notification
- Select Home Warranty expects you to submit a claim on any home system or appliance you have covered within three days of that home system or appliance becoming compromised. It’s critical that you get your claim in ASAP not only to move things along, but also to take full advantage of all coverage options available
- Select Home Warranty offers a repair timeframe of about four business days. The company does offer weekend and holiday repair services in emergency situations, in line with other industry standards and expectations
- Select Home Warranty does offer a free second opinion if you believe that you aren’t getting quite as much money from your claim as you expected. This is pretty unique to Select Home Warranty, with only about 30% of businesses in this industry offering a 100% free second opinion that their clients can take advantage of with zero headache or hassle
- As highlighted above, emergency services are available on a 24/7 basis every day of the year. Select Home Warranty understands that home emergencies don’t always happen during “normal business hours” and are there to accommodate their customers when they need them most
There are a couple of other things you want to know about how Select Home Warranty works before you become a client of theirs.
For starters, the company expects that all systems and all appliances you are purchasing coverage from our in fine working order before you seek out warranty protection. If it’s discovered that you covered home systems or appliances that were already compromised the odds are good that your claim will be denied.
This is an industry standard practice, however, and should never be considered a dealbreaker by any stretch of the imagination.
Secondly, this company does not offer any coverage options that could fall under the umbrella of “pre-existing conditions”. They also do not offer any protection for manufacturer defects that led to the malfunction or compromising of the home system or the appliance itself.
Another important thing to know about the way Select Home Warranty works is that they always look to leverage the manufacturer warranty that may or may not still be eligible on all home systems and appliances they themselves cover.
If you have a kitchen stove covered by a Bronze Care Coverage plan that is also covered by a manufacturer’s warranty, Select Home Warranty will look to resolve that through the manufacturer first before offering any protection you may have otherwise been paying for.
As a general rule, all warranty plans that you purchase from Select Home Warranty are going to stretch across 12 months. An automatic renewal at the end of those 12 months extends things for another year, unless you decide to cancel.
In that case you’ll need to give 30 days notification before your initial 12 months concludes to avoid the automatic renewal kicking in or the $75 early termination fee being applied to your account.
Pricing and Costs
Protecting your home with warranty programs shouldn’t cost and arm and a leg.
With Select Home Warranty it won’t, either!
Offering three different tiers of service available at multiple price points, with a number of ancillary/add-on packages available as well, there is sure to be a level of service available to fit your needs and your budget.
The Bronze Care Coverage plan (the least expensive plan that covers appliances primarily) is going to set you back about $36 a month. Bumping up to the Gold Care Coverage plan will cost $36 a month as well, but you will get protection for home systems with no extra coverage for appliances whatsoever.
If you’d like to combine both of these packages to take advantage of the Platinum Care Coverage plan, your monthly costs will be about $42. You also have an opportunity to prepay for the entire year in advance, essentially spending $420 and getting two months of service free.
Other fees or charges, taxes, etc. will also be assessed at the time that you sign your service contract. These will be wholly dependent on the type of plan or package you choose to take advantage of.
Other optional fees that you might decide to move forward with include, but definitely aren’t limited to:
Pool protection – $8.33 a month
Central vacuum/air protection – $3.33 per month
Sump pump and well pump protection – $3.33 per month
Standalone freezer protection – $3.33 per month
Lawn care and sprinkler system protection – $5.83 per month
Septic system protection – $5.83 per month
We made mention of this earlier, but with every level of coverage – Bronze, Gold and Platinum – you get 100% free roof leak protection. If you’d like actual roof coverage there is in add-on/extra fee associated with that kind of warranty. It’s something that’s going to be wholly dependent on the age of your group, the condition of your roof, and your location.
These fees are in line with industry standards, and compared to a lot of competing companies they are actually quite a bit last than what you might have expected to spend otherwise.
You will also usually be able to negotiate lower fees if you are willing to prepay at least a portion of your warranty price upfront. The Platinum plan can essentially give you two free months of coverage if you pay the whole year in advance. Similar discounts can be negotiated at the Bronze and Gold level as well.
Definitely ask about the kinds of discounts you may be able to take advantage of. You might be surprised by the kinds of offers Select Home Warranty is willing to provide.
Claim and Payout Details
As a new client of Select Home Warranty you are going to be expected to keep up with regular maintenance and preventative care for everything that you are having covered by these warranties to begin with.
The company may ask to see information about maintenance records that you can furnish, so you’ll want to keep at least three years of maintenance records on hand if you are seriously consider moving forward with this organization.
If you are not able to provide maintenance records when asked Select Home Warranty may limit the cash payouts you are able to take advantage of.
This is definitely something you need to know about.
If those records cannot be provided, expect for your appliance and home system payouts to be hard capped at $150. Compare this to a $500 cap on appliances that you would have enjoyed otherwise and it’s not hard to see why it’s so advantageous to keep up with regular maintenance.
Home system caps on payouts are about $2000, depending on the level of coverage and protection you are taking advantage of. All additional coverage options (like swimming pool, spa, and lawn sprinkler systems, for example) are almost always hard capped at $400 payout allowances.
Of course, all of these figures can change depending on the specifics of the particular agreement you have signed with Select Home Warranty. This is the kind of information you’ll want to get your hands on before you agree to anything, though. Double confirm that the information provided to you from Select Home Warranty is accurate and included in your contract. Verbal promises are very rarely honored by companies in this kind of business.
If you need to submit a claim you’ll have an opportunity to do so in a couple of different ways.
For starters, you can contact Select Home Warranty directly at any point in time by calling their toll-free number, 1-855-267-3532. This number is available on a 24/7 basis every single day of the year.
You can also use an online contact form to begin the claims initiation process. This form is going to be available directly inside of your client dashboard, accessible by visiting the SelectHomeWarranty.com website and logging into your account directly.
Individuals also have an opportunity to start the claims process by shooting an email to the Claims Department. Send your email to email@example.com and someone will get back to you inside of 24 hours or the next business day.
It’s incredibly important that you remember to file your claim within three days of your appliance or home system breaking down or having repairs done in an emergency. This is required for you to be eligible to take advantage of the protection you are leveraging through this home warranty program.
Pros and Cons of Select Home Warranty
Like any other company in the home warranty business, there’s a lot to like when it comes to Select Home Warranty – and some drawbacks as well.
Let’s get into the pros and cons of moving forward with this organization.
For starters, the multiple coverage plans available from this company is a huge advantage compared to the competition.
Most other businesses in this space only offer two different coverage options – coverage for appliances or coverage for home systems. The fact that you have the opportunity to move forward with either of those levels or a combination level (at a discounted price) is a bit of a game changer.
Secondly, the payment structure and the ability to get discounted rates for prepaying for your coverage is a big bonus, too.
At the Platinum level, you can essentially get two months of free protection every year just by prepaying for the first 10 months in advance. Similar deals and discounts are available at the Bronze and Gold level of service as well.
As far as coverage is concerned, the fact that Select Home Warranty does not exclude garbage disposals or laundry equipment – washing machines and dryers – is a nice bonus. There are plenty of companies in this space that will not provide coverage for these critical home appliances, making the plans next to useless if you want to make sure that you’re covered top to bottom.
Add in the fact that there is significant financial incentive for multi-year contracts (as we highlighted above, big discounts are unlocked the longer your terms of service are) and its kind of a no-brainer to move forward with a company like Select Home Warranty.
One of the biggest disadvantages of this home warranty organization is that its services are not available truly nationwide.
Sure, 46 states across the US can take advantage of these home warranties. But homeowners living in Nevada, in New York, in Washington, and in Wisconsin are going to feel like they are left in the cold.
There may be plans for Select Home Warranty to expand into the states in the years to come. But as of right now homeowners in those four US states will not be able to sign up for warranty protection with this specific company.
Secondly, there are some glaring omissions when it comes to warranty plans and packages (particularly on the appliance side of things). You will not be able to get protection for whirlpool bathtubs or exhaust fan systems – even as extra or optional coverage – the way you might have with a competing company.
All in all, however, this company really is one of the better businesses in the industry and one that you should be able to trust your financial future to when it comes to protecting your home.
General Consumer Consensus
Like any other company of this size or stature, there are plenty of reviews online – good and bad – pertaining to homeowner experiences with Select Home Warranty.
As a general rule, the company enjoys a pretty solid reputation amongst consumers.
On Google Reviews alone there are already north of 8000 reviews available, with Select Home Warranty enjoying a 4.2 out of 5 Star rating right now. This is considerably higher than the “industry average” on Google Reviews for home warranty companies, an industry average that sits at 3.4 stars out of 5.
There have been a variety of complaints lodged with the Better Business Bureau, though. At last count this number sat at almost 780, with the company having a 2.8 star rating on BBB – at least from a consumer standpoint.
Searching for customer experiences online shows that the majority of people have had a neutral or positive experience with Select Home Warranty. There are certainly far more neutral and positive reviews for this organization than there are negative reviews. Even on the negative reviews the company has been quick to respond and to remedy the situation in most circumstances.
As far as the industry reputation is concerned, research shows that this is one of the most trustworthy and respected businesses in the home warranty space.
This company is not currently accredited by the Better Business Bureau, but it is reviewed quite favorably on that site as well as a number of others. As we highlighted earlier, Google Reviews is quite positive about this platform, as is Site Jabber, Angie’s List, and a number of others.
At the end of the day, you want to be sure that you are moving forward with a company that’s going to take your investment in your home very seriously. You don’t want to waste money, you don’t want to work with less than legitimate operators, and you don’t want to feel like you are fighting through headache and hassle should you need to file a claim and leverage this protection.
Select Home Warranty FAQ
Does Select Home Warranty cover appliances and home systems?
This company has a Bronze plan that offers protection on a number of major home appliances as well as a Gold plan that offers protection on a number of major home systems. Platinum care is available to protect both appliances and home systems, with ancillary coverage available as optional add-ons as well.
What isn’t covered by Select Home Warranty plans?
The specifics of your plan are going to play a big part in answering this question.
As a general rule you will enjoy protection levels of up to $500 for all appliances as well as plumbing and electrical repair and replacement. HVAC systems are going to enjoy coverage for up to $2000, and ancillary coverage on things like your septic tank bump up to $400.
Is Select Home Warranty protection expensive?
With three different levels of coverage, as well as inexpensive monthly additional coverage option, you shouldn’t have trouble finding home warranty plans designed around your budget.
Best of all, you can reduce your overall out-of-pocket costs by signing up for longer terms of protection or prepaying a portion of your plan in advance.
At the end of the day, if protecting your home and your financial future is a major priority it’s always a good idea to look into home warranty programs like these.
Select Home Warranty has a fantastic reputation in the industry for fair dealings, fast payouts, and customer service. They also have a great reputation with customers and clients that have actually had to take advantage of the protection levels available.
Multiple levels of service are available, a lot of extra coverage options can be taken advantage of, and friendly payment terms (significant discounts) are all part of the Select Home Warranty experience.
With 365 days a year, 24/7 availability, a dedicated customer support line, and service across 46 states in the US it’s easy to see why so many people choose to take advantage of home warranty programs from this company.
You can find out more information about everything that this company has to offer by visiting their website at www.SelectHomeWarranty.com today.